Returns, Refunds & Complaints

Our Fresh Flowers Guarantee in Upton Park

At Florist Upton Park, we pride ourselves on delivering the freshest flowers directly to your door. As your trusted local florist serving the Upton Park community and nearby areas, we are committed to offering not only stunning arrangements but also peace of mind. Every bouquet and floral gift is prepared with care and delivered to ensure exceptional freshness and quality.

Damaged-on-Arrival Policy

Even with the utmost attention during arrangement and delivery, rare mishaps can occasionally occur. If your flowers arrive damaged or show obvious signs of distress, please notify us as soon as possible. We ask that you photograph the arrangement in its original packaging to help us assess the situation quickly. Our team will work promptly to resolve the issue so you can enjoy your flowers as intended.

Freshness Window and Quality Assurance

We guarantee that our flowers will arrive fresh and should maintain that freshness for at least five days from delivery, provided they are cared for appropriately. Follow the care instructions provided with your bouquet to maximise their beauty and lifespan. Should your flowers not meet these freshness expectations within the guaranteed period, please contact us so we can make things right.

Refund and Replacement Options

Your satisfaction is our priority. If you receive flowers that are not up to standard, are damaged, or do not match your chosen specifications, we will happily offer you a replacement arrangement or a full refund, depending on your preference and the circumstances. For swift assistance, we request that you reach out to us with your order details and any relevant photographs within 24 hours of receiving your flowers.

How to Make a Complaint

If you have a concern or complaint about any aspect of your experience with Florist Upton Park, we aim to resolve it quickly and thoroughly. Please provide us with your order details and a description of the issue so our customer care team can investigate and respond. Most complaints are resolved within two working days; if further investigation is required, we will keep you regularly updated.

Supporting Upton Park Households & Businesses

Florist Upton Park has built its reputation on trust, reliability, and a genuine passion for beautiful, fresh flowers. As a locally owned florist, we value our relationships with households and businesses across Upton Park and surrounding areas. Our returns, refunds, and complaints policies are designed with your satisfaction in mind, ensuring you always feel confident when ordering from your local Upton Park florist.

Thank you for choosing Florist Upton Park – we look forward to serving you with the freshest flowers and the friendliest service every time.