Comprehensive Terms for Online Flower Delivery in Upton Park

Terms & Conditions: Online Flower Delivery Upton Park

Introduction

Welcome to Florist Upton Park. These Terms & Conditions govern the use of our website and the purchase of products for online flower delivery in Upton Park and the surrounding areas. By placing an order with us, you agree to be bound by these terms. Please review them in detail prior to making a purchase to ensure your understanding of your rights and our obligations.

Applicability

These Terms & Conditions apply to all customers making purchases from the Florist Upton Park website for delivery addresses located within Upton Park and its surrounding areas. Our products, services, and associated terms have been tailored to meet the specific requirements and expectations of our local customer base served through online flower delivery. By confirming your order, you accept the application of these terms to your transactions with us.

Order Process

To ensure a smooth transaction for our online flower delivery service in Upton Park, please follow the processes outlined below:

1. Browsing and Selection: Visit our website to explore the available range of bouquets, arrangements, and floral gifts. Click on a product to view its details, including size, flowers used, and any personalisation options available.

2. Adding to Basket: Once you have chosen your product, select your preferences (such as size or card message) and add the item(s) to your virtual shopping basket.

3. Delivery Address: Enter the full and correct delivery address within Upton Park or eligible surrounding areas. It is your responsibility to ensure that all details are accurate to prevent potential delivery issues or delays.

4. Delivery Date and Time: Select your preferred delivery date. While we endeavour to deliver on the chosen date, we cannot guarantee specific delivery times due to the perishable nature of flowers and logistical variables. We will make reasonable efforts to fulfil your delivery on time and will notify you in case of unforeseen delays.

5. Completing Your Order: Review your order summary carefully, including products, pricing, delivery instructions, and recipient information, before proceeding to checkout.

6. Confirmation: After placing your order, an order confirmation will appear on-screen, and a confirmation notice will be sent to you. This confirms receipt of your order but is not acceptance until payment has cleared and we have verified the details.

7. Acceptance and Dispatch: Once your order has been reviewed and confirmed, we will dispatch your flowers for delivery to the specified address on the selected date.

Payments

We accept various payment methods to ensure convenience and security for our customers in Upton Park and surrounding areas. Payments must be made in full at the time of placing your order via the secure checkout process provided on our website.

Accepted Payment Methods: Please consult our online checkout for up-to-date payment options, which may include major credit and debit cards as well as secure online payment platforms. The range of accepted methods is subject to change, and information on available payment types will be displayed during the order process.

All prices are stated in pounds sterling (£) and include Value Added Tax (VAT) where applicable. Flower prices and delivery charges are those set out on the website at the time of order, subject to reasonable variations when appropriate (e.g. seasonal price changes).

Your payment information is handled in strict confidence. We use reputable, secure payment gateways and do not store your card data on our own systems.

Order Amendments & Cancellations

We understand that circumstances may change. The following terms apply in respect to order amendments and cancellations:

Order Amendments: If you wish to amend your order (such as changing the delivery date, recipient details, or message), please contact us as soon as possible. We will make reasonable efforts to accommodate your request provided the order has not already been prepared or dispatched. Amendments may be restricted within 24 hours of the scheduled delivery time, given the perishable nature of the products.

Cancellations: You may cancel your order up until the point your flowers have been prepared or dispatched. To request a cancellation, contact us promptly with your order details. Orders already prepared or dispatched cannot be cancelled or refunded, due to the bespoke and perishable qualities of our floral products.

Refunds: Where a cancellation is made in compliance with our policy and within allowed timeframes, we will issue a full refund using the same payment method as the original purchase. Please allow reasonable business time for the refund to be processed and reflected in your account.

If your order cannot be fulfilled due to stock availability or if there is an error in pricing or description, we reserve the right to reject your order and will notify you as soon as possible. In such cases, you will receive a full refund for any amounts paid.

Substitution Policy

At Florist Upton Park, we pride ourselves on delivering flowers of the highest quality. However, in the event that a specific flower or material becomes unavailable (for example, due to seasonal variances or market supply), we reserve the right to substitute products of equal or greater value, quality, and style. We aim to maintain the overall appearance, theme, and value of your chosen arrangement whilst ensuring freshness. Substitutions will be made only when necessary and with great care.

Delivery Terms

Our online flower delivery covers Upton Park and a range of surrounding areas. Delivery charges, if any, will be stated clearly at checkout. We aim to deliver your flowers on the date you select; however, specific time slots are not guaranteed unless expressly stated as part of your selected delivery option.

Deliveries are made to the recipient’s address supplied by the customer. Please ensure all address and contact details are correct. We accept no liability for losses or delays resulting from incorrect or incomplete address information or where the delivery cannot be made due to no recipient being present and no safe place available to leave the flowers. In such cases, we may attempt to leave the flowers with a neighbour or contact you for further instructions, but cannot guarantee successful subsequent delivery without additional fees.

In the rare event of delivery failure occasioned by circumstances beyond our reasonable control (traffic delays, severe weather, public holidays, etc.), we will attempt to notify you and rearrange delivery as soon as possible.

Product Quality and Returns

Florist Upton Park guarantees that all flowers delivered are fresh and of satisfactory quality at the time of delivery. Upon receipt, flowers should be removed from packaging, have their stems trimmed, and be placed in fresh water in a vase to prolong their life.

If you are dissatisfied with the delivered product, please notify us promptly with photographic evidence. Claims must be reported within 24 hours of receipt, as flowers are perishable. Where the product delivered is found to be of substandard quality or does not conform to the description, we may, at our discretion, offer a replacement, partial refund, or full refund as appropriate. Our liability in all cases is limited to the value of the original order.

Due to the perishable nature of flowers, returns are only accepted in cases of damaged or incorrect products delivered, and customers will be guided on how to return or dispose of such items where relevant.

Liability

Florist Upton Park’s total liability in respect of any loss or damage arising out of, or in connection with, any order is strictly limited to the purchase price of that order.

We accept no responsibility for indirect or consequential losses, including but not limited to any losses resulting from delivery delays, incorrect delivery due to inaccurate address information, flower substitutions (unless specified otherwise), or any other event outside our reasonable control. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

Customer Responsibilities

You are responsible for maintaining the confidentiality of your account information and restricting access to your account. You agree to accept responsibility for all activities carried out under your account or password. You also warrant that all information supplied to us for the purpose of ordering or purchasing flowers is true, accurate, current, and complete.

Privacy and Data Protection

We take your privacy seriously. Any personal information provided to us in connection with flower delivery orders will be processed in line with applicable data protection and privacy legislation in the United Kingdom. We use your data solely to process your order, communicate with you, and provide customer service. For further information, please review our Privacy Policy available on our website.

Intellectual Property

All content included on the Florist Upton Park website—such as text, images, logos, and designs—is the intellectual property of Florist Upton Park or its licensors. Use of this content is permitted solely for the purposes of browsing and purchasing from our website. No part of the website may be reproduced, modified, distributed, or publicly displayed without our prior written consent.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective once posted on our website. Your continued use of our website and services after such changes constitutes your acceptance of the updated terms. Please review these terms regularly for updates.

Governing Law

These Terms & Conditions, and any disputes or claims arising from them or from dealings with Florist Upton Park, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact & General Provisions

If you have any questions regarding these Terms & Conditions or our services for flower delivery in Upton Park and surrounding areas, please contact our customer service team using the channels provided on our website. We are committed to resolving any issues promptly and fairly.

Thank you for choosing Florist Upton Park. We look forward to delighting you and your loved ones through our dedicated flower delivery service.